POLICIES 

• All prices are in US Dollars.
• All orders are subject to approval.
• Credit Cards : We accept Visa, MasterCard, Discover and American Express.
• Checks : Your order will ship after your check clears. Please allow up to
  10 working days.
• Money Orders & Cash : We cannot be responsible for cash payment.
• Refunds : All refunds will be by company check after receipt of defective or damaged merchandise.

SHIPPING INFO

We attempt to purchase shipping on your behalf that represents the best balance between speed and cost. Please advise if you have specific shipping requirements.

Error Claims

It is our goal and expectation to service our customer's request to the best of our ability. Our engravers are experienced and knowledgeable professionals, and our equipment is state of the art. We request that engraving orders be printed legibly or typed and that the customer sign the order form to indicate approval. If a change is required, such changes must be made in similar fashion. We regret that we cannot accept spelling modifications over the phone. If, upon receipt of your order, you should discover an error on our part, we will replace the order at no expense to you. If the error was on your part, we will replace the product at the regular price less 20% (twenty per cent). All error claims must be made within two weeks of "ship date".

Damage Claims

All shipments are insured. If your product is damaged, a claim must be fliled within two weeks of shipment.

Cancellation Notice

Cancellations must be received within seventy-two hours of purchase.

Directions

Visit us at On The Spot Engraving
2519 S Cedar St
Lansing, MI 48910

Directions : Near the corner of Greenlawn and Cedar Street .

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Applause Inc.
Email:  info@applauseinc.com
2519 S. Cedar Street
Lansing, MI  48910
Phone: (517) 485-9880  Fax: (517) 485-5933

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